Motor Insurance FAQs
Policy Cover Related
  • Why do I need Car Insurance policy?

    First of all, as per the Motor Vehicles Act 1988, it is mandatory to have a valid car insurance policy for every car owner.

    Apart from that, a car accident or car theft can lead to a possible financial catastrophe. Therefore, a protection of a car insurance policy will enable you to drive confidently with complete peace of mind. In addition, insurance also covers the safety of someone else’s property.

  • What is Third Party Liability Insurance?

    A. Third party liability insurance protects you against damages to the vehicle or body of a third-party. In other words, if you crash into a vehicle on the road your third party insurance company will pay the damages.

    Third Party Insurance provides the following covers:

    1. Any permanent injury/death to a person caused by your vehicle
    2. Any damage caused to the property (excluding vehicle) of someone else by your vehicle
  • What are the different types of auto Insurance available?

    There are two types of covers available:

    Third party cover – This protects you from any legal liability in case of an accident with a third-party. However, you will have to pay from your own pocket if your own car is damaged.

    Comprehensive cover – On top of the 3rd party coverage it also provides protection for your own vehicle against fire, accident, vandalism, theft and much more. It is a more exhaustive and hence the more preferred cover

  • What are the different types of vehicles that can be insured online?

    Any kind of private vehicle, be it two-wheeler or four wheeler can be insured online.

  • What is covered under a Comprehensive Policy?

    The following is the coverage of a comprehensive policy:

    • Own Damage to the Insured vehicle caused by:-
    • Accident by External Means
    • Fire, Explosion, Self Ignition and Lightning
    • Transit by Road, Rail, Inland Waterway, Air, Lift
    • Burglary, House breaking or Theft
    • Terrorism, Riots, Strikes or Malicious Acts
    • Third Party Liability:-
    • Injury or Death of Third Party
    • Property Damage
    • Personal Accident
    • Injury or Death of Third Party
  • What are the documents required to buy policy online?

    As such no documentation is required to buy a motor insurance policy online. This makes things really simple. Isn’t it?

    However, you can be asked about details such as:

    • Car Registration number
    • Engine number
    • Chassis number
    • Previous policy number (if valid)
    • Car manufacturing date
    • Date and city of car purchase
    • Your contact details (address, phone no and email id)
    • A copy of your car’s RC book
  • Why should I purchase car insurance online?

    The game-changer in online insurance is the fact that you receive enticing discounts and get the option to compare and choose policies from the comfort of your house.

    The fact that you can compare the coverage and premium of different policies in seconds ensures you get the best deal with optimum coverage and most competitive premium.

    In addition, you can also enjoy innovative facilities such as renewal reminders through emails, and SMS, Secure online gateways, and safe tracking of your policies. Buying online gives you the option of paying though your Debit Card, Credit Card, or Net-banking.

  • Is it possible to renew my motor insurance policy online?

    Certainly! You can renew your motor insurance policy by providing your policy number and engine number.

  • Can passengers travelling in the car be insured?

    A. Yes, they can be insured against the risk of Personal Accident by opting for an add-on and paying a slightly higher premium.

    Can the paid driver of the car also be insured under the same policy?

    A. Yes, it is possible to insure the paid driver as per the recent amendment in Workmen’s Compensation Act. This add-on is available on payment of an additional premium.

  • What is the meaning of No Claim Bonus (NCB)? Is it important?

    Your NCB can be an absolute game-changer in reducing your car insurance premium. It is basically a small discount that your insurer offers you at the end of each claim-free year as a reward for your safe-driving. This amazing discount is accumulated every year starting at 20% in the first claim-free year, 25% in the second, 35% in the third, reaching up to 50% in the fifth claim-free year.

  • Can I transfer my NCB if I wish to switch my insurer?


    You can transfer your NCB within 90 days of your renewal date. If you wish to transfer it at the time of renewal, you simply have to inform your new insurance company about it and provide your NCB certificate.

  • If I fit CNG or LPG kit in my vehicle, whom do I need to inform?

    You need to declare it in your insurance papers at the time of purchasing a policy because CNG or LPG kit will need to be insured individually. However, if it is externally fitted in your car after the policy issuance then all you need to do is intimate your insurance company and submit a copy of your updated RC certificate.

Policy Premium Related
  • How is the premium calculated?

    The premium you pay is calculated considering the following details of the vehicle: Insured’s Declared Value (IDV), Place of Registration, Make-Model, and fuel type

    You can reduce the premium amount if you avail certain discounts based on your age, occupation and accrued NCB. Obviously, you will need to submit documents to prove your age, occupation or NCB.

    In case you opt for add-ons, your premium will be increased.

  • Is the premium of an expired Car Insurance higher?

    Yes, it is. This is because a car insurance policy has a validity period. Once, this period is over, the coverage is no longer active. Therefore, post 90 days of expiry you will need to get your car inspected by a car surveyor and lose our on your No-Claim bonus. Hence, these overheads lead to increase in the overall premium amount.

  • Is it possible to pay my auto insurance premium in instalments?

    Unfortunately, under the Insurance Act 1938, a motor insurance premium cannot be paid or accepted in instalments.

Policy Claims Related
  • What are the documents that are required to register a motor insurance claim?

    The following are a list of documents that are necessary while making a claim:

    For Damages due to an accident:

    • A duly filled claim form
    • Policy copy
    • A copy of the Tax receipt and the registration book
    • A copy of Driving license of the person driving the vehicle during the accident
    • FIR copy( for a third-part claim/ death/ or injury
    • An estimate of the repair costs before the vehicle is repaired
    • Bills and payment receipts after the repairs
    • Additional documents (if required)
  • Specifically for Theft cases:
    • FIR and final report of investigation
    • Original Registration book
    • Details of previous insurance
    • Policy Copy
    • Available sets of keys, warranty cards, service booklets etc
    • Acknowledged copy of the letter addressed to RTO informing them about the Theft
    • Additional documents(if required)
  • What is the meaning of Total Loss?

    Total Loss of a vehicle happens when the cost of repairs amounts to over 75% of the IDV on your policy. This means that it is impractical to invest on repairing your vehicle

  • What is salvage and what happens to it?

    A. Salvage refers to discarded parts that are damaged beyond repair and, therefore, need to be replaced. If these parts hold no economic value (broken glass, torn plastic, rubber parts), they are generally discarded

  • What is a cashless claim and reimbursement claim?

    There are two ways of going about your claim. Namely,

    1. Cashless Claim
    2. Re-imbursement claim

    In a Cashless claim, cash is not exchanged during the claim settlement. The insurance company directly pays the repair costs to the garage. However, the garage needs to have a tie-up with the insurance company. In addition, it needs to be noted that the mandatory deductible and consumables cost needs to be shelled out by the owner.

    In a Reimbursement Claim, you will have to settle the entire garage bill from your own pocket and later claim re-imbursement from the insurance company by submitting bills and payment receipts.

  • What is the meaning of deductible?

    Deductible or excess is the amount a car owner needs to pay from his pocket during a claim.

    There are two types of deductibles:
    1. Mandatory Deductible: A mandatory deductible is the amount which the car owner has to compulsorily pay during a claim.
    2. Voluntary Deductible: The amount the car owner is willing to pay during a claim to reduce his premium is called a voluntary deductible
  • Under which circumstances should I intimate the police?

    In case of any of these events the Police need to be informed immediately:

    • Damage of third party property
    • Injury of self or third party
    • Theft of vehicle or accessories
  • How will I know when the survey will happen?

    As soon as a claim is registered a representative of the insurance company will give you a call to fix an appointment for the survey.

Generic FAQs
  • What is insurance?

    Insurance is an agreement between two parties where one party agrees to pay a timely premium and the other party agrees to protect the first party against any financial risk in the future. It is a risk mitigation tool used by individuals and organizations alike to reduce the risk of damage from an unforeseen and unpredicted event.

  • Is insurance compulsory in India?

    As per the Indian law, only third-party motor insurance is a mandate. No other kind of insurance is compulsory in the country. However, it is an effective tool to safeguard us from a financial catastrophe or protect the family from any harm to the earning member. Insurance is not a mandate but a necessity considering the surprising and unpredictable nature of the life.

  • How much insurance is necessary for me?

    Insurance requirement are subjective and they vary from person to person. However, you need enough insurance to ensure that you and your family are secure against a financial disaster. You can contact our experts to understand your personalized insurance requirement in detail.

  • What does Bluebox do?

    Bluebox is an enterprise from Edelweiss Insurance Brokers Ltd with an industry experience of over 10 years. We are an IRDA registered Insurance Broker which enables us to sell insurance policies of all insurance companies in the country. Using our website Bluebox.com, we ensure that every single one of you chooses the right policy from the market which is in line with your needs and budget. We empower our customers to compare, research, shortlist, and purchase policies online instantly. Now even insurance is at your fingertips just like everything else in the world.

  • Is there any difference between an Insurance broker and an Insurance company's website?

    There is no difference between the policies purchased from either of the two. However, at a brokers website you get to compare coverage and prices of policies from a host of companies ensuring you take an informed decision.

  • How much do I have to pay Bluebox for their services?

    Absolutely nothing. Our services are absolutely free for the customers. However, we receive a standard commission from the insurance companies for all the policies we sell.

  • How does Bluebox make money?

    We don't charge our customers anything. We earn profits from a pre-decided commission from the insurance company every time someone buys a policy from us. We receive the same amount of commission from all the insurance companies guaranteeing we stay fair and unbiased. This empowers us to always suggest the best match plan for you. We represent our customers and consistently provide them researched, transparent, and unbiased advice.

  • If I need assistance, what should I do?

    You can go through our product-specific FAQs. If you need a human touch do call us on our toll-free number 022-40273181 or email us on at cc.bluebox@edelweissfin.com

  • By when will I get a response from Bluebox?

    If you call us expect an immediate response. However, if you email us you can receive a reply as soon as 24 hours.

  • How safe is my personal information with Bluebox?

    Your information is completely safe with us and we adhere to a strict privacy policy.

  • Are online transactions safe on Bluebox website?

    Absolutely. We have collaborated with the best payment gateways in India to ensure that every single transaction on our website is safe and secure.

  • I have forgotten my password. How can I retrieve it?

    Just click on ’Forgot Password at the Login Screen’ and you can create a new password based on the email sent to you earlier.

  • Is it possible to change my contact details or my log in details?

    After logging-in, you can change all the details in your profile apart from the registered email-id. However, you can specify a secondary email-id.

  • Is it possible to buy insurance from Bluebox?

    Absolutely. We are an Insurance Broker that assists you in selecting the right policy as per you requirement. You can certainly book your policy through us. However, the payment will be directly made to your preferred Insurance Company.

  • What are the different services that we offer?

    Once you have booked a policy from us you can manage and renew the policy through our interface. We would send you renewal reminders for your policies and you are more than welcome to receive assistance from us for any of your insurance related requirements especially a claim settlement procedure.

  • When do I receive my policy related documents?

    When have made a payment and booked your policy you would receive the policy documents within 15 days.

  • How do I receive my policy documents after policy purchase?

    The Policy documents will be directly sent by the Insurance Company through email, or courier. However, please note that the delivery will be made only after your proposal is duly accepted by the insurance company. In a few situations, you may be required to submit supporting documents without which your policy application is subject to cancellation.

  • Is it possible to renew my policy at Bluebox?

    You can conveniently manage and renew your policy after logging in your account. We would even send you renewal reminders to ensure your policy doesn't expire.

  • Am I covered from the moment the payment is made?

    NO. The policy becomes active only after your proposal is verified and underwritten by the insurance company. The policy issuance is done when the total case assessment process is completed and the insurer is happy with the assessment. You will be informed about the policy issuance one your transaction is completed. In the meanwhile, please feel free to contact us at 022-40273181 for any updates.

  • Is Bluebox my insurer since I buy my policy through them?

    No. Bluebox is an Insurance broking company not an Insurance company. The insurance company that provides the policy you choose is your insurer.